We have local warehouses in Russia, Spain, Poland, and Ukraine.
If you want to ship quickly, please select "Russia, Spain, Poland, Ukraine", you will enjoy local service, the seller pays VAT, the shipping is free, and you do not need to pay in the future
Hi Dear buyers,
I'm glad you like this product. Please note that this product needs to be plugged in, not for charging. This one cannot be used for charging. The battery inside the robot is used to support the safety device to prevent falling.
Уважаемые покупатели, привет. Я рад, что вам нравится этот продукт. Обратите внимание, что этот продукт должен быть подключен, а не для зарядки. Этот нельзя использовать для зарядки. Аккумулятор внутри робота используется для поддержки защитного устройства для предотвращения падения
The whole machine has passed CE, FCC, ROHS quality testing and certification;
The power supply passes the CCC, CE, FCC, UL, ROHS safety testing and certification;
Packing list: 1 host 1 power cord + adapter, 1 remote control 1 battery pair 2 pairs of cleaning rings (4) 1 extension of 4 meters 1 safety rope 10 cleaning cloths 1 manual (or English manual) 1 after-sales warranty card
1. Wait 20 seconds after starting up until the blue light stop flashing，Then start working. Because the robot need 20sec to detect the glass plane.
2. Binding the safety rope when using, Prevent falling from high altitude.
3. Spray some water on the edge of the Mop when working, will be better effect.
4. When you receive the item, please contact us if you have any questions, we will solve it for you. (When you don't know how to use it, I will give you answer and send you an operation video)
If you want the fast shipping.Pls choose the Russian and Spain warehou.
If you select DHL / Seller's Shipping Method / Rets-Express China to ship it, you may be charged customs clearance and taxes for something purchased online. Buyers are responsible for custom taxes.
This price is not including the custom tax. if you have special requirement, please leave a message when place order, or contact us.
We offer 3 year warranty for the robot. If there is any damage, we will send you the parts for free, please you install it (we will send you the installation video). But if it is artificially damaged, you need to pay some fees.
Trust Hotel technology
4 Riparian street
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays. Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take? Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks